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FAQ

Frequently Asked Questions

How do I shop the website?
We hope you have a wonderful experience shopping at Katie Joëlle. All of our items have detailed pictures and descriptions. Use the links in the menu at the top of every page to go to the category or item you want.

How do I make a purchase?
Navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

What are my payment options?
Katie Joëlle accepts Visa, Mastercard, American Express and Discover credit card payments. We also accept Paypal.

What is Katie Joëlle's pricing and discount policy?
Katie Joëlle's prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer free shipping within the United States for all orders over $50.

Do you ship internationally?
Yes, we offer shipping to Canada and Australia in addition to the United States. Please refer to our shipping policy for more information.

Are online transactions secure?
Katie Joëlle assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Katie Joëlle's product availability?
We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day.

Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification with a tracking number once your order has shipped.

What are Katie Joëlle's shipping methods?
We use the United States Postal Service to ship all orders. For more information, please consult our shipping page at Shipping Policy.

How long does it take to receive products?
All orders typically arrive between 3-5 business days after shipment via USPS. Refer to our shipping policy for more information.

What if I need my order faster?
You can choose the USPS Priority Mail shipping option at checkout for faster delivery (orders arrive between 1-3 business days). If you want even faster shipping we are happy to rush orders at request for an additional charge with USPS Express Mail Service. Please contact us for an Express Mail quote.


What is your refund policy?
At Katie Joëlle our goal is to ensure customer satisfaction and we want you to "love" your order! In everything we do, our customers are priority number one and we want you to be completely satisfied with your Katie Joëlle purchase. If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price, less any shipping charges, within 30 days of purchase. As part of the policy, we ask that you return the product unworn and in the condition it was received. We will apply your refund to the original form of payment upon receipt. You will be notified via email to the address listed on your account when the refund is applied.

To return your jewelry, please email us at

Email: support@katiejoelle.com

What if an item is defective?

For defective items please contact us by email or phone for replacement or refund. For any additional questions about Returns, please contact us by email or phone:

Email: support@katiejoelle.com

Call:(770) 580-0247
Monday - Friday 9 AM to 5 PM EST

How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at support@katiejoelle.com.

Does Katie Joëlle offer a service to gift wrap items?
Each item comes in a Katie Joëlle jewelry bag or box. We are happy to include a gift note on request.

Does Katie Joëlle offer wholesale pricing?
Please contact Katie Joëlle at support@katiejoelle.com to inquire about wholesale pricing.

What is Katie Joëlle's privacy policy?
Please read our Privacy Policy page for an extensive explanation on how we respect your privacy.

Where is Katie Joëlle located?
Katie Joëlle is located in Roswell, Georgia.



 

 

 

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