Our "Love It" Return Policy

Our goal is to ensure customer satisfaction and we want you to "love" your order!  

In everything we do, our customers are priority number one and we want you to be completely satisfied with your Katie Joëlle purchase. If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price, less any shipping charges, within 30 days of purchase.  As part of the policy, we ask that you return the product unworn and in the condition it was received.

We will apply your refund to the original form of payment upon receipt. You will be notified via email to the address listed on your account when the refund is applied. 

To return your jewelry, please email us at


Defective Items or Additional Questions about Returns:

For defective items please contact us by email or phone for replacement or refund.  For any additional questions about Returns, please contact us by email or phone: 


Call: (541) 257-8619
Monday - Friday 9am to 3pm PST


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